Quality control is one of the hallmarks of consumer relations. The Power Outage Reporting App is a feedback mechanism to help improve electricity supply and double the efforts of Distribution Companies DisCos.
Building a responsive consumer relation and adding value in the electricity sector is not rocket science. The Nigeria Electricity Regulatory Commission NERC have taken the bull by the horn through building consumer’s confidence. The Power Outage Reporting System PORS is a smart initiative to collate consumers complaints and get a feedback on quality time and response through a mobile application.
During the launch of the Power Outage Reporting App, Commissioner Consumer Affairs of NERC, Hajia Aisha Mahmud said “the App is to ensure that consumers rights are protected. She reiterated that the Power Outage Reporting App is a multidimensional approach in getting consumers complaints through the Web and mobile App. She said as regulators they have decided to use Abuja Electricity Distribution Company AEDC as the pilot takeoff for the mobile Application.
In his opening remarks at the launch, the Chairman and CEO of Nigeria Electricity Regulatory Commission NERC, Sanusi Garba, examined the role of NERC in quality control. He said the application is to ensure that Distribution Companies DisCos comply with quality supply of electricity. He also reiterated that it is a smart metering which will help customers to lodge complaints by increasing the level of confidence on services provided.
Responding, the MD of Abuja Electricity Distribution Company AEDC Christopher Ezeafulukwe said the App is user friendly, and that consumers feedback is a raw material to help deliver on their mandate. It is a win-win for the regulator, consumers and Distribution Companies. The bar has been raised which comes with added responsibilities on DisCos”. Ultimately value is created and added as AEDC is used as the pilot launch.
Test running the App, the software developer Hyper Drive Technology, analyzed the steps in lodging a complaint when you first download the App on Google Play store. It’s a user-friendly App to all electricity customers who submit the Power Outage Report.
The Civil Society Organizations in attendance, Consumer Protection Network (CPN) and Center for Environmental Sustainability and Development Awareness (CESDA) lauded the initiative of the Nigeria Electricity Regulatory Commission NERC for the feat. In corroborating their views, the CSOs said with the launch of the App, consumers can now get value for services provided through feedback.