The Nigerian Electricity Regulatory Commission (NERC) is urging Nigerians to be aware of their rights to ensure better service from electricity providers. This message was conveyed by Aisha Mahmoud, NERC’s Commissioner for Customer Affairs, during a three-day Customer Complaints Resolution Town Hall Meeting in Osogbo on Friday.
Mahmoud emphasized that the event was organized to address customer complaints and gather feedback directly from the public. She stated, “We are here to listen to customers, listen to their complaints, and resolve those complaints on the spot. Instead of waiting for customers to come to Abuja, we thought it would be more effective to go to them and get their issues resolved.”
This initiative marks the sixth or seventh location NERC has visited this year to engage with customers. Mahmoud further explained that educating customers about their rights and obligations is a key objective of the meetings. She noted, “Many Nigerians are unaware of their rights. When they pay for electricity, they are not just paying for the power itself, but also for the services associated with it. They should insist that these services are rendered to them.”
To assist in this effort, NERC has made various regulations available on its website, though Mahmoud pointed out that many Nigerians remain unaware of these resources.
Additionally, Engr. Francis Agoha, Acting Managing Director of the Ibadan Electricity Distribution Company (IBEDC), represented by Head of Corporate Services Angela Olanrewaju, highlighted the company’s commitment to customer service. She stated that IBEDC is focused on ensuring customers are adequately metered and billed, while also maintaining a complaint response rate exceeding 90 percent.
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